Thank you for shopping with us! Please read our Shipping Policy to understand how we handle the delivery of your gifts.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery times may vary based on your location and the shipping method selected at checkout.

• Estimated delivery time for domestic orders is 3–7 business days.

• Estimated delivery time for international orders is 7–21 business days, depending on destination and customs clearance.

3. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

• Please allow up to 48 hours for tracking information to become available.

4. Delivery Issues

• We are not responsible for delays caused by the carrier or customs for international shipments.

• We are not liable for packages delivered to the wrong address due to incorrect information provided at checkout. Please double-check your shipping details before submitting your order.

5. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please visit our Contact page for assistance.

• Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping

• We offer international shipping to most countries.

• International orders may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country. These charges are the responsibility of the customer.

7. Changes to Shipping Policy

• We reserve the right to update this Shipping Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

For any questions or help with your order, please visit our Contact page.

We want you to be fully satisfied with your purchase. Please review our Refund Policy for details on how refunds are handled.

1. Refund Eligibility

• Refunds are issued for eligible returned items once they have been received and inspected.

• Refunds are not available for non-returnable items.

2. Refund Method

• Approved refunds will be issued to your original method of payment.

• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

3. Partial Refunds

Partial refunds may be granted for:

• Items returned in a condition not in original packaging.

• Items with obvious signs of use.

• Any item returned more than 14 days after delivery, if accepted at our discretion.

4. Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

• If you have done all of this and still have not received your refund, please visit our Contact page for help.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please visit our Contact page.

6. Sale Items

• Only regular-priced items may be refunded. Sale items cannot be refunded.

For any questions or assistance, please visit our Contact page.